INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

No, you don’t. Browsing on the website doesn’t require registration. Without being logged in you can view products, photos, blogs, etc. But in order to purchase products, you must register. If you create your profile on Outback Motortek, not only you can order products but you can also get newsletters about the latest deals and products.

After providing us a few personal details, registration is easy, quick and convenient. It’s important to note that registration, logging in, shopping and browsing go through a so-called Secure Sockets Layer (SSL), thus your personal information is guaranteed to stay safe. Also, your personal information shall never be distributed to any third party.

If you cannot confirm your registration after clicking on the link, please contact us. All you have to do is write us an email using the same exact email you’ve tried to register with and we will activate your profile. In this case, please provide us with your personal information that’s required to get you registered.

If you’ve already registered on Outback Motortek but have forgotten your password, please click on the “Forgotten Password” link, provide us your email and we will assign you a new password. With this password you can log in to Outback Motortek. The new password can be changed under “My Account” by clicking on “Change your Password”.

If you wish to cancel the newsletter, please go to “Subscribe and unsubscribe newsletter” in your profile.

Yes, you can. Proceed to “Edit your account information” and you will be able to modify all your personal details but your email, under the “My Account” menu.

Yes. If you wish to delete your profile, please log in and proceed to “Delete Your Account” menu.

  • €5 to Hungary | 1–3 business days.
  • €25 to Albania, Andorra, Bosnia, Monaco, Norway, Serbia, Switzerland | 4–8 business days (potentially more, depending on customs clearance).
  • €30.25 to Bulgaria, Croatia, Denmark, Estonia, Finland, Ireland, Latvia, Lithuania, Romania, Slovenia, Sweden | 3–7 business days.
  • €50 to Cyprus, Greece, Malta, Turkey, Ukraine | 5–10 business days (potentially more, depending on customs clearance).
  • €80 to Azerbaijan, Bahrain, Brazil, Cambodia, Chile, Colombia, Costa Rica, Georgia, Hong Kong, India, Indonesia, Israel, Kuwait, Malaysia, Mexico, New Zealand, Oman, Panama, Philippines, Qatar, Russia, Singapore, South Africa, Taiwan, Thailand, United Arab Emirates, Uruguay, Vietnam | 7–14 business days (potentially more, depending on customs clearance).

Tracking information is always sent to the email address supplied during the checkout process. Tracking updates are also provided via AfterShip or, for international customers, frequent updates are sent via FedEx/TNT (or EMS –Russia only).

Please do not ask us to send you the tracking number. You will receive it automatically once the shipment has been booked via the carrier.

All the countries we ship to can be found above. If you can’t find your country on the list, then we do not offer shipping. Thank you for your understanding.

All orders are sent with the original invoice, stating the value of the goods, including shipping value. Please don’t ask us to put a lower value on the declaration form. This may present issues during the customs clearance process and can heavily delay the delivery of your order or risk of being confiscated.

Via the link you receive from us and AfterShip’s tracking system as well.

In case you’ve just added your desired products to the shopping cart but you’re yet to pay, you are able to make changes to your order. Click on your shopping cart and you can change the quantity (-/+) or simply remove (x) any item displayed, individually.

If you would like to change the options (colour, size, etc.) of any of your products, please remove it from the shopping cart, look up the desired product again and choose your preferred options. The updated item will be added to the shopping cart.