FREQUENTLY ASKED QUESTIONS
No, you don’t. Browsing on the website doesn’t require registration. Without being logged in you can view products, photos, blogs etc. But in order to purchase products you must register. If you create your profile on Outback Motortek, not only you can order products but you can also get newsletters about the latest deals and products.
After providing us a few personal details registration is easy, quick and convenient. It’s important to note that registration, logging in, shopping and browsing go through a so-called Secure Sockets Layer (SSL), thus your personal information are guaranteed to stay safe. Also, your personal information shall be never be distributed to any third party.
If you cannot confirm your registration after clicking on the link, please contact us. All you have to do is write us an email using the same exact email you’ve tried to register with and we will activate your profile. In this case please provide us with your personal information that’s required to get you registered.
If you’ve already registered on Outback Motortek but have forgotten your password, please click on the “Forgotten Password” link, provide us your email and we will assign you a new password. With this password you can log in to Outback Motortek. The new password can be changed under “My Account” by clicking on “Change your Password”.
If you wish to cancel the newsletter, please go to “Subscribe and unsubscribe newsletter” in your profile.
Yes, you can. Proceed to “Edit your account information” and you will be able modify all your personal details but your email under the “My Account” menu.
Yes. If you wish to delete your profile, please log in and proceed to “Delete Your Account” menu.
You can register to be notified by e-mail when a product is available again.
- €5 to Hungary – 1-3 business days.
- €25 to Switzerland, Monaco, Andorra, Norway, Serbia, Albania, Bosnia. 4-8 business days potentially more depending on customs clearance.
- €30.25 to Sweden, Denmark, Finnland, Estonia, Latvia, Lithuania, Croatia, Slovenia, Republic of Ireland, Romania, Bulgaria. 3-7 business days.
- €50 to Malta, Greece, Cyprus, Turkey, Ukraine. 5-10 days potentially more depending on customs clearance.
- €80 to Azerbaijan, Georgia, Israel, Russia, Kuwait, Bahrain, Qatar, United Arab Emirates, South Africa, India, Cambodia, Vietnam, Thailand, Philippines, Taiwan, Hong Kong, Indonesia, Malaysia, Singapore, Mexico, Costa Rica, Panama, Colombia, Brazil, Chile, Uruguay, New Zealand. `7-14 business days potentially more depending on customs clearance.
Tracking information is always sent to the email address supplied during the checkout process. Tracking updates are also provided via Afterhip or for international customers frequent updates are sent via FedEx/TNT or EMS (Russia only).
Please do not ask us to send you the tracking number. You will receive it automatically once the shipment has been booked via the carrier.
The countries we ship to can be found above. If you can’t find your country on the list, then we do not offer shipping. Thank you for your understanding.
All orders are sent with the original invoice, stating the value of the goods, including shipping value. Please don’t ask us to put a lower value on the declaration form. This may present issues during the customs clearance process and can heavily delay the delivery of your order or risk of being confiscated.
Via the link you receive from us and AfterShip’s tracking system as well.
In case you’ve just added your desired products to the shopping cart but you’re yet to pay then you may make changes to your order. Simply just click on your shopping cart and here you can make changes. If you would like to change the colour of your product then remove your product from the shopping cart, look up the desired product again and choose according to your preferred colour. You can always change the number of the products you wish to purchase without first deleting you the product from your shopping cart.